Bank of Maldives (BML) has denied that it charged twice the amount from the accounts of customers.
The statement by BML comes after complaints regarding multiple charges from bank accounts began to circulate on social media. BML said that the transactions were on hold from being processed since January.
Details of the transactions are available through internet banking.
“Customers can click on the transaction on internet banking to view the date under the description field.” Said the bank in a tweet.
Transactions deducted recently from accounts are genuine transactions that were on hold and not processed earlier. Customers can click on the transaction on internet banking to view the date under the description field. Our sincere apologies for the inconvenience caused. (1/2)— Bank of Maldives (@bankofmaldives) September 6, 2020
BML also added that account information had been unintentionally shared with others due to phishing tactics and false emails.
“We have also been made aware of an increase in scam emails and ask that you do not click on any email links asking to verify your accounts.” Said BML